The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account. The Complaints Team had advised the player to forward the case to the regulatory body. The player had refused the bonus, insisting on a court case for resolution.

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The player’s account also remains closed after the player’s last request. Yes, 1xBet supports transactions in Sri Lankan Rupees , allowing users to deposit and withdraw funds in their local currency. Online gambling laws can vary, so users in Sri Lanka need to be aware of the local regulations regarding online betting.

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The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service.